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 Pay Station Frequently Asked Questions

Pay Station

Please contact the City of Bellingham Parking Services office, 360-778-7780, parksmart@cob.org for questions not listed below.

  1. What is a parking pay station?
  2. Why use automated pay stations?
  3. How will I find a pay station?
  4. How do I use the pay station?
  5. How do I add time to my parking?
  6. What types of payment are accepted?
  7. Why was the Civic Center chosen for the 2010 installation?
  8. Will there be free parking by City Hall and the Courthouse?
  9. Will it cost more to park?
  10. What hours do I have to pay?
  11. How do officers monitor the parking without a receipt on my vehicle?
  12. If I pay for all day can I come and go?
  13. Are disabled placards/plates still valid?
  14. What do I do if the pay station is inoperative?
  15. What if I paid to park but am mistakenly cited?
  16. What will happen to the meters?
  17. Where will I park my bike when the meters are gone?
  18. Did we try pay stations in the past?
  19. Are there plans to install pay stations in other areas?
  20. How much will this cost and who is paying for it?

1. What is a parking pay station?
Parking pay stations are automated parking meters that manage multiple parking spaces in garages, parking lots, and on the street.

2. Why use automated pay stations?
This technology offers many advantages to both the customer and the City including:

3. How will I find a pay station?
Typically two to four pay stations are placed on each block identified by a “Pay Here” sign above each unit. Remember, you can pay for, or extend, your parking at any pay station.

4. How do I use the pay station?
Each unit has step-by-step instructions to guide you through your transaction. Just press any button to “wake” the unit from power save. Then enter your space number and follow the prompts on the screen. You’ll see the panel light up when the unit is ready to accept payment. Insert your payment and collect your receipt from the cup below. Take your receipt with you to remind you exactly what time your parking expires. Display of your receipt in your car is not required.

5. How do I add time to my parking?
If your time has not expired, you can add additional time by entering your space number and selecting option 2, “Add Time” from the pay station menu. Press enter, then key in your add time code from your receipt. Follow the prompts and a new receipt will print showing your adjusted expiration time. If your original time has expired, start a new parking transaction.

6. What types of payment are accepted?
In addition to U.S. coin and cash the pay stations accept debit and credit cards. If paying with coin or cash, use exact change. In order to conserve processing energy, the pay stations do not give change.

7. Why was the Civic Center chosen for the 2010 installation?
Currently, the only option for visitors to the Civic Center is two-hour, on-street meters. Many visitors find it takes more than two hours to complete their business. Motorists must either leave a meeting to “feed” the meter or stay and risk being cited. The new pay stations will test a variable rate schedule that allows extended stays at higher hourly rates.

8. Will free parking remain by City Hall and the Whatcom County Courthouse?
Providing free parking does not support the City’s long-term goal of reducing vehicle travel. Studies show the most effective way to encourage vehicle travel is to provide free parking. Providing free spots adjacent to paid parking encourages motorists to drive even more as they circle around waiting for a free spot. As part of this installation, the free parking in front of City Hall, at the east end of Lottie Street, and on the east side of the Courthouse will be numbered and transition to paid parking, managed by pay stations. The City maintains a few public spaces in the parking lot directly north of (behind) City Hall and visitors to the Courthouse can use the parking lot immediately south of the Courthouse when space is available.

9. Will it cost more to park?
Stays of two hours or less will continue to cost $.75 per hour. The City will use this new technology to test a variable rate schedule in the Civic Center. After the initial 2 hours, the cost per hour will increase as the length of stay increases. Motorists will have the option of staying in a parking space all day for $15.00. Staff will closely monitor parking behavior during the six-month test period to make sure the extended-stay option is not negatively affecting parking turnover in the area. If there is inadequate turnover to support area businesses, the units will be reprogrammed to the standard rate schedule.

10. What hours do I have to pay?
Like the current meters, the Civic Center pay stations will be enforced Monday through Friday, from 9:00 a.m. to 5:00 p.m. Parking on weekends, evenings and holidays remains free. Programmed rates will not accept payment when parking is free.

11. How do officers monitor the parking without a receipt on my vehicle?
When you enter your space number and pay to park, the data from your transaction is immediately transmitted to a database stored on the Internet. Enforcement officers download this file, either at the pay station or via their handhelds, to view a list of the spaces paid or expired in real time.

12. If I pay for all day can I come and go?
The pay stations do not support in and out privileges. If you have paid for the day and are unavoidably pulled away, posting the receipt on your dash when you return may save you a citation. If you are cited, you may need to schedule a hearing to formally contest the citation and explain your circumstance to the judge.

13. Are disabled placards/plates still valid?
Yes, holders of disabled placards or plates can still park in spaces controlled by pay stations without payment. Vehicles displaying valid disabled hang tags or license plates can occupy on-street spaces at no charge and without abiding by the posted time restrictions. Please note: the city-wide prohibition against remaining parked in one spot in excess of 24 hours still applies.

14. What do I do if the pay station is inoperative?
Current pay stations are rarely inoperative. If the unit you are using seems to be malfunctioning, any pay station in the area can accept your payment. Enter your stall number and follow the prompts. If you continue to have difficulties, contact Parking Services at 778-7780and staff will be happy to assist you.

15. What if I paid to park but am mistakenly cited?
The error we see most frequently is that drivers enter the wrong space number when they park. But your receipt provides proof of payment. Take your receipt and citation to Parking Services in City Hall immediately and if we can confirm the two match,  Municipal Court should be able to void the citation. If you cannot find your receipt, or your payment cannot be confirmed, you may need to go to the Court to schedule a hearing to formally contest the citation.

16. What will happen to the meters?
The 152 meters that currently manage the parking in the area will be removed to make more room on the sidewalks for pedestrians. They will be returned to inventory and stored for reuse in the next area that transitions to metered parking.

17. Where will I park my bike when the meters are gone?
Where there is room, some of the old meter posts will remain and be retrofitted with bicycle “rings” that fit right onto the post. This will add bicycle parking without additional sidewalk drilling. Unfortunately, many of the sidewalks in the Civic Center are too narrow to hold bicycles without impeding pedestrian travel. Removing the meter posts will increase sidewalk space dramatically without the time and expense of re-pouring the walks.

18. Did we try pay stations in the past?
The initial installation of pay stations in 2006 was plagued with bad weather, equipment challenges and vandalism. Units were removed from the street before the issues could be resolved. In contrast, pay stations installed in the downtown Parkade at the same time stayed in place. Once the issues were resolved, these stations have operated continuously with very few interruptions. In 2008, pay stations were also successfully installed in the 1100 block of Railroad to manage an off-street lot.

19. Are there plans to install pay stations in other areas?
Metering parking is the best way to ensure turn over in the course of a day to serve the needs of multiple customers.  As the benefits of the system become more apparent, we expect other areas will wish to offer customers the same level of convenience.  future installations will be planned as the budget allows.

20. How much will this cost and who is paying for it?
The $153,352 funding for the project is provided from the Parking Enterprise Fund.

For additional information contact Parking Services at 360.778.7780 or submit your comments/questions via e-mail: parksmart@cob.org.

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