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CityIQ Online Map Viewer Frequently Asked Questions

 

  1. How can I access CityIQ?
  2. How can I learn to use CityIQ?
  3. What does CityIQ stand for?
  4. I live just outside city limits. Is my property mapped in CityIQ?
  5. How do I find a street intersection on the map?
  6. What is the difference between the identify and the select tool?
  7. In the search box, what is the difference between choosing an item from the drop-down list or using the search button?
  8. Why are there duplicate labels in various sizes on the map? How can I remove them?
  9. How do I remove the red lines after using the measurement tool or other temporary graphics on the map?
  10. I see on the website that there are additional map layers (information) available that I do not see on my map. How can I gain access to those?
  11. What internet browsers are supported by CityIQ?
  12. How reliable is the information in CityIQ?
  13. Where does all of this information come from? Does the City of Bellingham maintain all of this data?
  14. How often is the information on CityIQ updated?
  15. I think I found a mapping error. How do I report an error or problem?
  16. CityIQ does not seem to be working properly. Who can I contact?
  17. How can I download this information for my own mapping software?
  18. Do you have KML or KMZ files for this data?
  19. Where can I find help for CityIQ questions not listed here?

 

1. How can I access CityIQ?

CityIQ is an online map viewer, and can be accessed through your web browser as you would visit any other web page.

2. How can I learn to use CityIQ?

Training videos are available that show how to use the CityIQ map viewer. They cover a broad range of aspects about how to use the application.

3. What does CityIQ stand for?

City Information Query.

4. I live just outside city limits. Is my property mapped in CityIQ?

We typically map property and infrastructure within city limits, urban growth area, and utility service zones.

5. How do I find a street intersection on the map?

To find a street intersection on the map, type both street names in the search box separated by one of the following words/symbols: and, at, @, &. Use a street type for best results. For example: D St and Cornwall Ave. For more information see the address and street search videos.

6. What is the difference between the identify and the select tool?

The identify tool gives information results for mapped features in a pop-up dialog box. The select tool provides results showing all records related to the selected location. The smart search option allows you to search through all related databases and selected mapped features for keyword text.

7. In the search box, what is the difference between choosing an item from the drop-down list or using the search button?

Picking from the list will zoom to a specific feature on the map and load the features corresponding module information on a tab in the background. Selecting the search button will search each module for the text you have just typed and display the results as search results for all modules.

8. Why are there duplicate labels in various sizes on the map? How can I remove them?

This is caused when a web browser cache is not updating. A quick fix for this bug is to turn the label that is being duplicated off and then back on.

9. How do I remove the red lines after using the measurement tool or other temporary graphics on the map?

The Clear Graphics tool Clear Graphics Tool in the CityIQ toolbar removes all temporary graphics on the map.

10. I see on the website that there are additional map layers (information) available that I do not see on my map. How can I gain access to those?

The current map interface has been intentionally simplified so not to overwhelm you with a long list of map layers, as well as to monitor performance on the CityIQ system. The city will be evaluating this list in the future and providing options for accessing more information. If you have feedback regarding specific layers or options please contact us at gishelp@cob.org.

11. What internet browsers are supported by CityIQ?

The CityIQ application supports Internet Explorer 7.0 and above, Firefox 3.0 and above, Google Chrome, and Apple Safari internet browsers.

12. How reliable is the information in CityIQ?

There are a variety of different sources that provide the information available in CityIQ. As a result, there are a variety of different levels of accuracy. The City of Bellingham GIS staff use the best resources available to make as high a quality product as possible. If you know of information that can help make our mapping more accurate, please let us know by emailing gishelp@cob.org. Most Bellingham-maintained GIS data includes an attribute noting the source and ranked accuracy that can be used to help determine the accuracy of a feature. The City of Bellingham has developed these data and maps for its own use and users should review the data disclaimer page for more information.

13. Where does all of this information come from? Does the City of Bellingham maintain all of this information?

The majority of the information displayed on CityIQ is maintained by the City of Bellingham. Some accessory GIS data and reports are provided through regional, state, and national organizations such as Whatcom County and FEMA.

14. How often is the information on CityIQ updated?

Map editing is a continuous process at the City of Bellingham with our information changing every day. We do our best to put processes in place that update that information on a nightly basis. However, due to variables in the editing and update schedules the maps are only officially refreshed at the middle and end of the month as a minimum level of service.

15. I think I found a mapping error. How do I report an error or problem?

Contact the GIS department by email at gishelp@cob.org. Please include any information you have to support your findings as well as your contact information in case we have questions. We regret that we will not be able to confirm that a correction has been made in all cases.

16. CityIQ does not seem to be working properly. Who can I contact?

Contact the GIS Department by email at gishelp@cob.org.

17. How can I download this information for my own mapping software?

This information is available in GIS geodatabase format for download.

18. Do you have KML/KMZ files for this data?

At this time, we do not have have KML or KMZ files available for download. We plan to add limited data in KML format in the future.

19. Where can I find help for CityIQ questions not listed here?

Contact the GIS Department with these questions by email at gishelp@cob.org.

 

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