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2008 Information Technology Department Goals

  1. BTV10 Equipment improvements – Make equipment improvements to enhance studio and field production capabilities.  Invest in equipment to improve station production work, field production, and alternative site production.  (Council Goal 9)
  2. Emergency Operations Center (EOC) software – Partner with Emergency Management on the implementation of WebEOC to enhance communications and tracking of information in the event of an emergency.  (Council Goal 11)
  3. HR/Payroll System Implementation – Substantially conclude Phase I implementation, including going live on payroll, benefits self-enrollment, and timekeeping components of the High Line system.  (Council Goal 1)
  4. Office 2007 – Deploy Microsoft Office 2007 to City departments, along with a basic training program for employees.  (Council Goal 1)
  5. Service Desk – Provide employees with a service desk as a single point of contact for departments to access I.T. Services.  Service desk will include deployment of tracking system used to ensure follow-up and measurement of all service desk contacts.  (Council Goal 1)
  6. Telephone systems replacement and transition to new telephone numbers – Continue transition to new telephone systems and carrier services.  Revise and improve internal billing practices related to new telephone services.  (Council Goal 1)
  7. Utility billing online payments and telephone balance inquiry – Upgrade Utility billing system to provide the public with web based balance inquiry and bill payment services, and a telephone balance inquiry service.  (Council Goal 1)
  8. Wireless Network Services – Make wireless network access available to employees and wireless Internet services available to the public in key meeting and conference rooms throughout the City; update the I.T. security policy to reflect requirements for employee access from City-owned equipment.  Locations will include City Hall Council Chambers and key conference rooms, Municipal Court meeting rooms, and Emergency Operations Center.  (Council Goals 1 and 11)  
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