Police dispatchers answer all 911 calls for Whatcom County. If it is a fire or medical emergency, the caller is transferred to the Fire Dispatch Center. All other calls are processed by the dispatcher who determines the nature, urgency, and jurisdiction of the call. What-Comm dispatchers dispatch for 6 law enforcement agencies; Bellingham Police, Whatcom County Sheriff's Office, Ferndale Police, Everson Police, Lummi Tribal Police, and Nooksack Tribal Police. Dispatchers enter information from the caller into a computer aided dispatch (CAD) software program and dispatch the appropriate emergency responders. Dispatchers monitor responders, process requests, and continually update CAD with the status of responders and associated incidents. Dispatchers require the ability to handle stressful situations in a calm manner. They often deal with very upset callers who are having their worst day. Dispatchers must possess excellent communication skills, customer service skills, and be able to perform multiple complex tasks simultaneously. They must be able to listen to callers and the radio while typing information into CAD. Speed and accuracy are essential. The 911 center is a 24/7 operation. Individuals hired to work as a police dispatcher are required to work any assigned shift. Shifts include dayshift, swingshift, and nightshift. Shift change occurs every 2 months. Guild membership, regardless of assignment, is required within 30 days of hire.
The City of Bellingham offers a competitive salary and excellent benefit package to include medical, dental, vision and life insurance. The City also offers excellent vacation, holiday, and sick leave benefits. This position will participate in the State of Washington Employees’ Retirement System plan.